Member permissions

You can add users to your Switchboard account with varying levels of access on the members page.

Organization-level

• Organization Owner – Has admin-level access by default.

  • Can only be updated by Switchboard Support. Email support@oneswitchboard.com to have ownership adjusted.

• Organization Admin – Can invite new members and update roles for non-owners. Can view email analytics dashboard.

• Organization User – Has access based on tool roles assigned defined below. Cannot invite new members or update roles.

Messaging

• Messaging Admin – Can send, schedule, and pause broadcasts; export data related to broadcasts, phone lists, and phone numbers; all user capabilities of Messaging User.

• Messaging User – Can view/create/edit/delete/test broadcasts, but cannot send broadcast messages or export data. Can view/create/edit/delete phone lists, view/opt-out phone numbers, view/edit/archive labels, view/edit automated series.

• No Access

Inbox

• Inbox Admin – Can create/edit/archive/delete canned responses, create labels via the inbox, view Threads Activity, and all Inbox User capabilities.

• Inbox User – Can view inbox messages, send reply messages, dismiss/opt out/label phone numbers.

• No Access

Email

• Email Admin - Can send/schedule/pause email blasts; export data related to email blasts, email lists, and email addresses; all user capabilities of Email User.

• Email User - Can view/create/edit/delete/test email blasts, but cannot send full email blasts or export data; view/edit/create/delete email lists; view/unsubscribe email addresses; view/edit/archive labels.

• No Access

Shortlinks

• Shortlink Admin – Can export shortlinks and all Shortlink User capabilities.

• Shortlink User – Can view/create/enable shortlinks.

• No Access

Billing

• Billing Admin – Can export and view billing data. Does not, by default, receive monthly invoices. Update invoice recipients on the billing page.

• Billing User – Can view billing data.

• No Access