Billing

When are invoices sent out?

Invoices are sent on the 3rd, for usage from the prior month. There are two options for payment terms:

• Due on Receipt - your payment method will be charged three business days later.

• Net30 - your invoice is due 30 days after you receive it and you can pay us via direct bank transfer (ACH/Wire) or check. Customers that have a good history of prompt payment can be granted Net30 payment terms - please reach out to billing@oneswitchboard.com if you have any questions.

Who are invoices sent to?

• Invoices and payment receipts will be sent to the invoice recipients each month. You can list as many emails as you'd like.

• You can edit the invoice recipients on the billing page.

• Invoice recipients are not automatically added to your account. If you want them to have access to the account's billing page, you must add them as a billing member or admin on the member page.

Where can I access billing details?

Payment Methods

• Your account comes with $30 of free credit! Once you've used the credit, we'll ask you to put a payment method on file on your billing page. You can add a card or bank account. If you add a bank account, our payment processor (Stripe) may send microdeposits for you to verify. They will send the account's Billing Admin an email to complete this process (takes a few business days).

• If you have Net30 payment terms, we do not require a payment method on file.

• Payments for $1,000 or more must be made with a bank account (ACH/Wire) or check. If you'd still like to pay by card, you can use this link (need to be logged in to access). Email us with any questions.

What is the Billing Admin and how is that different from the Invoice Recipients?

• There can only be one Billing Admin email. This email will receive automated emails from Stripe when you add a bank account. Billing admins are not automatically added to the invoice recipient list, and are not automatically added to your account's member list (go here to update membership).

How is my account balance calculated?

• The balance is calculated as the difference in your “Credits” (i.e. any payment you have submitted or any Switchboard credits you have received) and "Charges" (i.e. cost of messages sent from your account).

  • You can view itemized charges and credits further down on the page.

• For example: If you spent $1000 on Switchboard, received $30 in credit when you opened your account, and recently paid an invoice for $500. Your current balance would be $470.

Where can I view my invoices?

• You can download any current or past invoices here. The status will tell you if the invoice has been marked as paid in our system.

• If you are a billing admin on multiple Switchboard organizations, you can see all your invoices here.

What is my credit limit?

Credit limits are managed on a per-account basis. Here's what you need to know:

• Credit limits don't reset monthly - it's continuous and calculated based on your open invoices and monthly spend-to-date.

• You can continue sending broadcasts until you exceed your credit limit

• The system will warn you when you're approaching your limit (at 90%)

Contact billing@oneswitchboard.com if you would like to adjust your credit limit. Some accounts may see their credit limits get decreased if there is an overdue invoice and/or history of payment delinquency.